Fireside Chat with Bob Fabbio, Austin Business Journal’s Best CEO of the Year 2016 Nominee

Chuck McMahon joins eRelevance with over 30 years of experience in Client Success leadership. He has specialized in working with rapid growth young organizations that provide customer service and solutions to the SMB market.

In 2004 Chuck became the Director of Client Success for Perimeter eSecurity who provided cloud and SaaS solutions including Infosec, WAN management, and custom software solutions. Under his guidance, client upsells rose by more than 200% year-over-year, client satisfaction rose from 73% to 95%, and retention rate averaged 97%. During that time, Perimeter grew from an $8 Million dollar operation to an $80 million dollar company in 2008. Perimeter eventually sold to BAE Systems, Intl. Meanwhile, Chuck went on to work with successful Austin start-up Bazaarvoice and later spent over 2 years as a consultant to start-ups and SMBs – assisting them in setting up or Improving their Client Service programs.

Although not born here, Chuck is home here. He is a true Austinite – including playing live music in a weekend band.

Marc Parrish has been on the cutting edge of e-marketing, mobile and Big Data from the beginning days of each. He has built large data and direct marketing-driven e-commerce sites and online communities, and has created many multi-channel digital strategies and technologies.

Marc is an investor in and advisor to a variety of startups and high-growth companies in marketing automation, big data and mobile, all of which are solving big challenges. He has held senior management and marketing roles at Barnes &
Noble, Jigsaw (acquired by
 Salesforce.com), Capcom Entertainment, Palm Inc., and Egghead.com (acquired by Amazon).

Marc has an MBA from UCLA and an
 engineering degree from the University of Michigan, Ann Arbor.

Hildy is an experienced technical business executive who has successfully led global strategic initiatives across multiple industries and cross-functional organizations to deliver marketing results though web, mobile and social platforms.

She has a passion for member experience and customer engagement and has honed her skills in customer journey mapping. The consumer decision journey is her preferred framework to deliver customer success and engagement on digital platforms.

Klee Kleber has spent 20 years working as a marketing executive at companies such as WP Engine, Rackspace, Dell and Segway. He has managed through periods of hypergrowth and significant market change, and has specialized in building high-performance teams from the ground up.

Most recently, Klee was CMO of WP Engine, responsible for global marketing for the fast-growing WordPress platform provider. He led branding, demand generation, content marketing, social outreach, partner/affiliate marketing, and product marketing.

Before WP Engine, Klee worked for Rackspace, the Open Cloud Company. He joined the company to run marketing during a time of rapid expansion that included Rackspace’s IPO as well as a rebranding effort. He later led the company’s entrance into the private cloud market, first with VMware and later with OpenStack.

Klee worked at Dell for 10 years, where he split time between Austin and global locations in Tokyo, London and Frankfurt. He worked on Dell’s notebook product line from inception to #1 market share. While overseas, Klee launched Dell’s e-commerce business in Japan and the company’s SMB division in Germany.

At Segway, Klee worked to establish the “personal transporter” in market segments such as police and security, tour operations, and consumer markets.

Klee currently serves as a strategic advisor to startups in Austin, including WP Engine, Pingboard, eRelevance Corporation and a number of companies at the Capital Factory, where he is a Partner.

Anu is a serial entrepreneur with over 20 years of high-tech industry experience. She is the founder & CEO of RewardsPay Inc. Formerly, she was the founder and CEO of Offerpal Media ( aka Tapjoy, Inc.) She was the founder and CEO and director of MyBuys Inc. (formerly Rubiconsoft) a venture-backed company she started in 2002.

Prior to RubiconSoft, she was founder and CEO of Rubric, Inc, a Silicon Valley software company that pioneered the explosive new category of enterprise marketing automation systems to collaborate, plan, execute, manage and measure marketing campaigns. Rubric eMA is used by F500 and e-commerce companies to drive revenues and build “sticky” customer relationships. Rubric, was acquired for $366 million in February 2000.

Prior to founding Rubric, Anu was the vice president of marketing and product strategy at Versata (VATA). As the COO at mFactory, Inc., Ms. Shukla raised significant growth capital and helped it make a successful transition from a technology start-up to ongoing commercial concern. The company was acquired by Quark.

Anu was vice president of worldwide marketing and product management at Compuware/Uniface Corporation (CPWR), where sales grew from $10 million to more than $85 million. She played a major role in Compuware’s $433 million acquisition of Uniface.

She served on the board of directors of FWE&E (Forum for Women Entrepreneurs and Executives), International Museum of Women (IMOW.org) and the advisory board for the Leavey School of Business, Santa Clara University. She was named to the Computer Industry Dream Team by Business 2.0 magazine in 2004, awarded the YSU Distinguished Alumni award in 2005, and the Entrepreneur of the Year by the Washington D.C.-based Dialogue on Diversity organization in 2005. Anu served as the commencement speaker and was awarded an Honorary Doctorate from her Alma Mater YSU in 2008.

Andy is an experienced financial executive with over 15 years of progressive experience in industries including public accounting, manufacturing, technology and digital marketing.  Prior to eRelevance, Andy spent 10 years at Bulldog Solutions, one of the leading B2B digital/technology marketing agencies.  As CFO of Bulldog Solutions, Andy was instrumental in driving revenue growth, technology development, profitability and effective cash flow management through his leadership in financial and operational process, financial reporting, forecasting and revenue cycle management.

Prior to joining Bulldog Solutions, Andy held various accounting positions at PriceWaterhouseCooopers, Michael Angelo Gourmet Foods, National Instruments and Britestream Networks.

Andy earned his MS in Accounting and BS in Finance & Accounting from Trinity University in San Antonio.

Mike brings thirty years of experience in high-tech sales and marketing management to eRelevance, in large corporate environments and start-ups.

Most recently, Mike was with IBM as their VP of North America for platform computing, leading a $160M high-performance computing sales organization. Previously, he held executive sales leadership positions with increasing success at Cadnetix, Synopsys, Hire.com, Mentor Graphics, ViaMetric and WhiteGlove Health, where he was brought onboard to drive worldwide sales success. At WhiteGlove, Mike drove sales from zero to $20M in four years.

As VP Americas for Mentor Graphics, he headed direct and channel sales targeted at the semiconductor, consumer electronics, computer and aerospace industries. And at Hire.com, Mike drove revenue from zero to $7.3M while pioneering a new on-demand software model.  He was a member of the President’s Club for twelve consecutive years at Synopsys and Cadnetix.

Mike received an appointment to the United States Naval Academy in Annapolis, Maryland, and he earned his BS in Civil Engineering from the University of Texas.

Mr. Fabbio is characterized as a visionary and successful serial entrepreneur. He has founded and built multiple industry-leading healthcare and technology companies by identifying large emerging markets, gaining intimate knowledge of the market needs, challenging conventional wisdom, and bringing targeted, innovative solutions to those markets.

Fabbio has functioned as a Chief Executive Officer, board director, and venture capitalist for over 25 years with notable experience launching, funding, growing, and managing innovative and category creating companies. He has had a transformational impact on the software, systems technology and healthcare industries resulting in the creation of over $1.5 billion of shareholder value at time of exit.

In recognition of his success in building world-class businesses, Fabbio was awarded the Ernst & Young Entrepreneur of the Year Award in 1997 and later served as a chair person and a judge for the Austin E&Y awards. He also has been a national judge for the E&Y awards. Fabbio has been recognized in the 1999 Digital South Magazine List of “Most Influential People In the South’s New Economy,” 2002 Forbes Magazine Midas List of the “Top 100 Technology Venture Investors (technology’s top 100 deal makers),” and 2013 Rochester Institute of Technology Innovation Hall of Fame, to name a few.

Prior to eRelevance Corporation, in 2006, Mr. Fabbio left the technology industry to focus on healthcare and launched WhiteGlove Health where he was able to uniquely apply his technology background to address the many challenges found in the healthcare industry today. Prior to WhiteGlove Health, Fabbio spent nearly 6 years in the venture capitalist industry with Austin Ventures, as a Venture Partner, and with TL Ventures, as a Managing Director. While in the venture industry, Fabbio had a very strong track record.  He co-founded Ventix Systems, which later merged with Motive Communications and went public. Fabbio also lead the incubation and funding of Agere Systems that was acquired by Lucent Technologies for $415M. He was an early investor and board member of Rubric, a company that lead the creation of the Enterprise Marketing Automation category, which was sold to Broadbase for $366M. In 1993, Fabbio founded DAZEL Corporation, which quickly became the acknowledged market leader in Output Management, before being acquired by Hewlett-Packard. In 1989, Fabbio founded Tivoli Systems and was the catalyst for what became one of the largest software categories in the world — Enterprise Systems Management. In 1996, after a successful IPO, Tivoli was acquired by IBM.  In addition, Fabbio has held senior technical and executive management positions with Cesura, VIEO, IBM, Prime Computer, Applix, and Kodak. Mr. Fabbio also served as a Rochester Institute of Technology Board of Trustee member.

Fabbio received a A.A.S in Chemistry from Mohawk Valley Community College, a B.A. in Chemistry/Computer Science from SUNY at Potsdam and an M.S. in Computer Science and Technology from Rochester Institute of Technology.